One of the firings I loved about being a job rep was introducing members to their 'Nurses' Award'.
I had a very battered and dog-eared version that I would cart around with me whenever I had to help a member resolve an issue. It was a very powerful tool and gave me lots of confidence to argue a point if I had to, or just set something straight.
It also helped me give members the power and confidence to sort out their own issues. I would sit down with them, photocopy the relevant section (don't tell the copyrighters!) and explain what it meant and how it was relevant to their situation.
Arming them with their clause, I would send them into battle, …

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